The Commons General Manager

Detroit, MI // Full Time

Who We Are:

The Commons is a for-profit coffee shop and coin laundry combination business wholly-owned and operated by MACC Development, a faith-based place-based community development corporation started by Mack Avenue Community Church. The Commons was the first major step in a long-term economic development plan designed to catalyze new business and community ventures in the 48214 zip code.

Job Summary and Mission:

The Commons’ General Manager will manage the day-to-day operations of top-notch café- coin laundry. Our General Manager brings The Commons experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in the 48214 community. They will delight and uplift customers through a human connection.

Responsibilities:

  • LEADERSHIP & TEAM ORGANIZATION

    • Manage and model overall culture, values, mission and spirit of the company as an ambassador for The Commons.

    • Provide coaching and direction to The Commons’ team to take action and to achieve operational goals.

    • Recruit, interview, hire and train new staff in store operations according to the café-coin laundry policies and procedures.

    • Implement, train, and monitor customer service initiatives and behaviors that result in customer retention and satisfaction.

    • Inventory management, i.e., researching and procuring vendors and determining size and frequency of orders and preferred pricing.

  • COMMUNITY IMPACT

    • Integrate the business within the community to create longevity and community buy in.

    • Serve as the primary point of contact as necessary with external agencies and authorities such as fire, service, police, and health and safety inspectors.

  • SALES & FINANCIAL RESPONSIBILITY

    • Drive sales leveraging business acumen, efficiency and problem solving skills.

    • Recruitment of diversified food vendors to provide food options in line with customer desires.

    • Recruitment of business patrons for drop off laundry services

We’d love to hear from people with:

  • 3 years of retail sales and customer service management experience.

  • Experience crafting high-quality espresso beverages quickly and consistently.

Compensation:

The General Manager is a full-time, paid position. The General Manager’s compensation includes the following:

  • A base salary commensurate to the candidate’s experience and fit for the position

  • A performance bonus, supplied at the discretion of the Board of Directors

  • A stipend for health care benefits, varying based on the need of the candidate and his/her family

To Apply:

Please submit your resume and a cover letter to: jobs@mackave.com

More about MACC Development:

The mission of Mack Avenue Community Church Community Development Corporation (MACC Development) is to seek the holistic revitalization of Detroit’s 48214 community, block by block, neighbor by neighbor. Since its establishment in 2010, MACC Development has focused its efforts in the areas of youth and education, housing and blight, and economic development, and has created several initiatives to spearhead solutions to those challenges. Check out our amazing team and history here.

No phone calls please.